Privacy Policy

Your privacy is important to us. It is Nolim Studios LLC's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, nolimstudios.com, and other sites we own and operate.

Personal information is any information about you that can be used to identify you. This includes information about you as a person, such as your name, address and date of birth, your devices, payment details, and even information about how you use a website or online service.

In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.

Who we are and where we process your information

Nolim Studios LLC is a limited liability company registered in the State of Delaware, United States of America, with its registered office at 8 The Green STE A, Dover, Delaware 19901, United States. We are the data controller for the personal information described in this policy. You can reach us at ymartinez@nolimstudios.com.

We are a distributed team. We have no walk-in office, and the people who operate this website and our services work primarily from the Dominican Republic. Your personal information is therefore processed in the United States and in the Dominican Republic, and by the third-party service providers listed in this policy, some of which process data in the United States and the European Union.

We do not have an establishment in the United Kingdom or in Canada, and we do not store customer data in either country. The sections of this policy that address UK and Canadian law are included because those laws can apply to us by reason of who we serve rather than where we are, and they apply only to the extent they cover you.

Information we collect

Information we collect falls into one of two categories: voluntarily provided information and automatically collected information.

Voluntarily provided information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions. Automatically collected information refers to any information automatically sent by your devices in the course of accessing our products and services.

Log data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device's Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.

Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Device data

When you visit our website or interact with our services, we may automatically collect data about your device, such as:

• device type
• operating system
• unique device identifiers

The data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Personal information

We may ask for personal information, for example when you submit content to us or when you contact us, which may include one or more of the following:

• name
• email
• social media profiles
• phone or mobile number
• home or mailing address

User-generated content

We consider user-generated content to be materials, whether text, image or video content, voluntarily supplied to us by our users for publication on our website or re-publishing on our social media channels. All user-generated content is associated with the account or email address used to submit the materials.

Please be aware that any content you submit for publication will be public after posting and after any subsequent review or vetting process. Once published, it may be accessible to third parties not covered under this privacy policy.

Legitimate reasons for processing your personal information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.

Collection and use of information

We may collect personal information from you when you do any of the following on our website:

• register for an account
• sign up to receive updates from us via email or social media channels
• post a comment or review or otherwise participate in our online community
• use a mobile device or web browser to access our content
• contact us via email, social media, or on any similar technologies
• mention us on social media

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

• to provide you with our platform's core features and services
• to enable you to customize or personalize your experience of our website
• to contact and communicate with you
• for analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms
• for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you
• to comply with our legal obligations and resolve any disputes that we may have
• for technical assessment, including to operate and improve our app, associated applications, and associated social media platforms

We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, our marketing and market research activities may uncover data and insights, which we may combine with information about how visitors use our site to improve our site and your experience on it.

Security of your personal information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.

You are responsible for selecting any password and its overall security strength, ensuring the security of your information within the bounds of our services. For example, ensuring any passwords associated with accessing your personal information and accounts are secure and confidential.

How long do we keep your personal information?

We keep your personal information only for as long as we need to. This period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information as part of creating an account with us, we may retain this information for the duration your account exists on our system.

If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you. However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation, or for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes.

Children's privacy

We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.

Disclosure of personal information to third parties

We may disclose personal information to:

• a parent, subsidiary or affiliate of our company
• third-party service providers for the purpose of enabling them to provide their services, including, without limitation, IT service providers, data storage, hosting and server providers, ad networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing providers, professional advisors, and payment systems operators
• our employees, contractors, and related entities
• our existing or potential agents or business partners
• credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
• courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
• third parties, including agents or subcontractors, who assist us in providing information, products, services, or direct marketing to you
• third parties to collect and process data
• an entity that buys, or to which we transfer all or substantially all of our assets and business

Third parties we currently use include:

• Umami, for measuring how the site is used. It is cookieless: it stores nothing on your device, assigns you no persistent identifier, and reports only aggregate counts. It cannot follow you to any other website.
• Tally, which hosts the project brief on our contact page and receives whatever you enter into it.
• zcal, which runs the booking calendar on our booking page and receives the name, email address and any note you give it when you book a call, together with the meeting details.
• Sanity, which stores and serves the content of our blog.
• OpenRouter, which processes the messages you send to the assistant on our site in order to generate a reply.
• Google Maps, on our contact page only, and only after you click to load the map. Nothing is sent to Google until you do.

This list is the whole of it. If a service is not named here, it does not receive your personal information from us. We do not use advertising or cross-site tracking services, and we do not sell personal information.

Your rights and controlling your personal information

Your choice. By providing personal information to us, you understand that we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us; however, if you do not, it may affect your use of our website or the products and services offered on or through it.

Information from third parties. If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person's consent to provide the personal information to us.

Marketing permission. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access. You may request details of the personal information that we hold about you.

Correction. If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

Non-discrimination. We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer, for example providing user support, we will not deny you goods or services, charge you different prices or rates for goods or services, including through granting discounts or other benefits or imposing penalties, or provide you with a different level or quality of goods or services.

Notification of data breaches. We will comply with laws applicable to us in respect of any data breach.

Complaints. If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority about your complaint.

Unsubscribe. To unsubscribe from our email database or opt out of communications, including marketing communications, please contact us using the details provided in this privacy policy, or opt out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.

Use of cookies

A cookie is a small piece of data that a website stores on your computer and reads back each time you visit.

This site does not set them. We measure how the site is used with Umami, which was chosen precisely because it needs no cookie and no persistent identifier: it counts a visit without recognising you on the next one. Because nothing is stored on your device, there is no cookie banner to accept and nothing for you to switch off.

The one exception is entirely in your hands. The map on our contact page is a Google embed, and Google sets its own cookies as soon as it loads, so we do not load it until you click to. If you never click, nothing about you reaches Google.

Business transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.

Limits of our policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to this policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If the changes are significant, or if required by applicable law, we will contact you, based on your selected preferences for communications from us, and all our registered users with the new details and links to the updated or changed policy. If required by law, we will get your permission or allow you to opt in to or opt out of, as applicable, any new uses of your personal information.

Additional disclosures for General Data Protection Regulation (GDPR) compliance (EU)

Data controller and data processor

This section applies to you if you are in the European Union and the GDPR covers our processing of your personal information.

The GDPR distinguishes between organisations that process personal information for their own purposes, known as data controllers, and organisations that process personal information on behalf of other organisations, known as data processors. We, Nolim Studios LLC, whose registered office is stated in the Who we are section above, are a Data Controller with respect to the personal information you provide to us. We are not established in the European Union and we have not appointed an EU representative.

Legal bases for processing your personal information

We will only collect and use your personal information when we have a legal right to do so. In which case, we will collect and use your personal information lawfully, fairly, and in a transparent manner. If we seek your consent to process your personal information, and you are under 16 years of age, we will seek your parent or legal guardian's consent to process your personal information for that specific purpose.

Our lawful bases depend on the services you use and how you use them. This means we only collect and use your information on the following grounds.

Consent from you. Where you give us consent to collect and use your personal information for a specific purpose. You may withdraw your consent at any time using the facilities we provide; however, this will not affect any use of your information that has already taken place. You may consent to providing your email address to receive marketing emails from us. While you may unsubscribe at any time, we cannot recall any email we have already sent. If you have any further enquiries about how to withdraw your consent, please enquire using the details provided in the Contact us section of this privacy policy.

Performance of a contract or transaction. Where you have entered into a contract or transaction with us, or in order to take preparatory steps prior to our entering into a contract or transaction with you. For example, if you contact us with an enquiry, we may require personal information such as your name and contact details in order to respond.

Our legitimate interests. Where we assess it is necessary for our legitimate interests, such as for us to provide, operate, improve and communicate our services. We consider our legitimate interests to include research and development, understanding our audience, marketing and promoting our services, measures taken to operate our services efficiently, marketing analysis, and measures taken to protect our legal rights and interests.

Compliance with law. In some cases, we may have a legal obligation to use or keep your personal information. Such cases may include, but are not limited to, court orders, criminal investigations, government requests, and regulatory obligations. If you have any further enquiries about how we retain personal information to comply with the law, please enquire using the details provided in the Contact us section of this privacy policy.

International transfers outside of the European Economic Area (EEA)

We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.

Your rights and controlling your personal information under the GDPR

Restrict. You have the right to request that we restrict the processing of your personal information if you are concerned about the accuracy of your personal information, you believe your personal information has been unlawfully processed, you need us to maintain the personal information solely for a legal claim, or we are in the process of considering your objection to processing based on legitimate interests.

Objecting to processing. You have the right to object to processing of your personal information that is based on our legitimate interests or public interest. If this is done, we must provide compelling legitimate grounds for the processing which override your interests, rights, and freedoms, in order to proceed with the processing of your personal information.

Data portability. You may have the right to request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or another easily readable machine format. You may also have the right to request that we transfer this personal information to a third party.

Deletion. You may have a right to request that we delete the personal information we hold about you at any time, and we will take reasonable steps to delete your personal information from our current records. If you ask us to delete your personal information, we will let you know how the deletion affects your use of our website or products and services. There may be exceptions to this right for specific legal reasons, which, if applicable, we will set out for you in response to your request. If you terminate or delete your account, we will delete your personal information within 7 days of the deletion of your account.

Please be aware that search engines and similar third parties may still retain copies of your personal information that has been made public at least once, like certain profile information and public comments, even after you have deleted the information from our services or deactivated your account.

Additional disclosures for U.S. states privacy law compliance

The following section includes provisions that comply with the privacy laws of California, Colorado, Delaware, Florida, Virginia, and Utah, and applies only to the residents of those states. Specific references to a particular state, in a heading or in the text, are only a reference to that state's law and apply only to that state's residents. Non-state-specific language applies to all of the states listed above.

Do not track

Some browsers have a Do Not Track feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser Do Not Track signals. We adhere to the standards outlined in this privacy policy, ensuring we collect and process personal information lawfully, fairly, transparently, and with legitimate, legal reasons for doing so.

Cookies and pixels

This site sets no cookies and uses no tracking pixels, so there is nothing here for you to decline. Should that ever change, we will say so in the Use of cookies section above before it does, and you will always be able to refuse cookies through your browser settings.

California privacy laws

Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family, or household purposes, you may ask us about the information we release to other organizations for their marketing purposes.

By your right to non-discrimination, we may offer you certain financial incentives permitted by the California Consumer Privacy Act and the California Privacy Rights Act, collectively the CCPA, that can result in different prices, rates, or quality levels for the goods or services we provide. Any CCPA-permitted financial incentive we offer will reasonably relate to the value of your personal information, and we will provide written terms that clearly describe the nature of such an offer. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

To make a request under Section 1798.83, please contact us using the details provided in this privacy policy with "Request for California privacy information" in the subject line. You may make this type of request once every calendar year. We will email you a list of categories of personal information we revealed to other organisations for their marketing purposes in the last calendar year, along with their names and addresses. Not all personal information shared in this way is covered by Section 1798.83 of the California Civil Code.

California notice of collection

In the past 12 months, we have collected the following categories of personal information enumerated in the CCPA:

• identifiers, such as name, email address, phone number, account name, IP address, and an ID or number assigned to your account
• audio or visual data, such as photos or videos, that you share with us or post on the service
• geolocation data

For more information on the information we collect, including the sources we receive information from, review the Information we collect section. We collect and use these categories of personal information for the business purposes described in the Collection and use of information section, including to provide and manage our service.

Right to know and delete

You have the right to delete the personal information we collected and to know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:

• the categories of personal information we have collected about you
• the categories of sources from which the personal information was collected
• the categories of personal information about you we disclosed for a business purpose or sold
• the categories of third parties to whom the personal information was disclosed for a business purpose or sold
• the business or commercial purpose for collecting or selling the personal information
• the specific pieces of personal information we have collected about you

To exercise any of these rights, please contact us using the details provided in this privacy policy.

Shine the Light

In addition to the rights discussed above, you have the right to request information from us regarding how we share certain personal information, as defined by applicable statute, with third parties and affiliates for their direct marketing purposes. To receive this information, send us a request using the contact details provided in this privacy policy. Requests must include "Privacy Rights Request" in the first line of the description and include your name, street address, city, state, and ZIP code.

Additional disclosures for UK General Data Protection Regulation (UK GDPR) compliance (UK)

Data controller and data processor

This section applies to you if you are in the United Kingdom and the UK GDPR covers our processing of your personal information. As stated in the Who we are section above, we are not established in the United Kingdom and we do not store your personal information there.

The UK GDPR distinguishes between organisations that process personal information for their own purposes, known as data controllers, and organisations that process personal information on behalf of other organisations, known as data processors. For the purposes covered by this Privacy Policy, we are a Data Controller with respect to the personal information you provide to us.

Third-party provided content

We may indirectly collect personal information about you from third parties who have your permission to share it. For example, if you purchase a product or service from a business working with us, and give your permission for us to use your details to complete the transaction. We may also collect publicly available information about you, such as from any social media and messaging platforms you may use. The availability of this information will depend on both the privacy policies and your privacy settings on such platforms.

Additional disclosure for collection and use of personal information

In addition to the purposes stated above warranting the collection and use of personal information, we may also conduct marketing and market research activities, including into how visitors use our site, website improvement opportunities, and user experience.

Personal information no longer required for our purposes

If your personal information is no longer required for our stated purposes, or if you instruct us under your data subject rights, we will delete it or make it anonymous by removing all details that identify you, a process known as anonymisation. However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation, or for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes.

Legal bases for processing your personal information under the UK GDPR

Data protection and privacy laws permit us to collect and use your data on a limited number of grounds. In which case, we will collect and use your personal information lawfully, fairly, and in a transparent manner. We never directly market to any person under 18 years of age. Our lawful bases depend on the services you use and how you use them. This is a non-exhaustive list of the lawful bases we use.

Consent from you. Where you give us consent to collect and use your personal information for a specific purpose. You may withdraw your consent at any time using the facilities we provide; however, this will not affect any use of your information that has already taken place. When you contact us, we assume your consent based on your positive action of contact; therefore, you consent to your name and email address being used so we can respond to your enquiry. If you agree to receive marketing communications from us, we will do so based solely on your indication of consent or until you instruct us not to, which you can do at any time. While you may request that we delete your contact details at any time, we cannot recall any email we have already sent.

Performance of a contract or transaction. Where you have entered into a contract or transaction with us, or in order to take preparatory steps before we enter into a contract or transaction with you. For example, if you contact us with an enquiry, we may require personal information such as your name and contact details to respond.

Our legitimate interests. Where we assess it is necessary for our legitimate interests, such as for us to provide, operate, improve, and communicate our services. We consider our legitimate interests to include research and development, understanding our audience, marketing and promoting our services, measures taken to operate our services efficiently, marketing analysis, and measures taken to protect our legal rights and interests.

Compliance with law. In some cases, we may have a legal obligation to use or keep your personal information. Such cases may include, but are not limited to, court orders, criminal investigations, government requests, and regulatory obligations. For example, we retain financial records for the period required by the tax and accounting law that applies to us.

International transfers of personal information

Your personal information is processed outside the United Kingdom, in the countries named in the Who we are section above, and some of our third-party service providers process it elsewhere. These countries may not have the same data protection laws as the country in which you initially provided the information. Where we transfer your personal information out of the United Kingdom, we will perform those transfers in accordance with the requirements of the UK GDPR and the Data Protection Act 2018, and we will adopt appropriate safeguards for protecting the transferred data, including in transit, such as the UK International Data Transfer Agreement, the UK Addendum to the European Commission's standard contractual clauses, or another mechanism permitted by those laws.

Your data subject rights

Right to restrict processing. You have the right to request that we restrict the processing of your personal information if you are concerned about the accuracy of your personal information, you believe your personal information has been unlawfully processed, you need us to maintain the personal information solely for a legal claim, or we are in the process of considering your objection about processing based on legitimate interests.

Right to object. You have the right to object to the processing of your personal information that is based on our legitimate interests or public interest. If this is done, we must provide compelling legitimate grounds for the processing which override your interests, rights, and freedoms, in order to proceed with the processing of your personal information.

Right to be informed. You have the right to be informed about how your data is collected, processed, shared, and stored.

Right of access. You may request a copy of the personal information that we hold about you at any time by submitting a Data Subject Access Request (DSAR). The statutory deadline for fulfilling a DSAR is 30 calendar days from our receipt of your request.

Right to erasure. In certain circumstances, you can ask for your data to be erased from the records held by organisations. However, this is a qualified right; it is not absolute, and may only apply in certain circumstances. The right to erasure may apply when the personal data is no longer necessary for the purpose for which it was originally collected or processed; when consent was the lawful basis for processing and that consent has been withdrawn; when we are relying on legitimate interests as a legal basis for processing, an individual has exercised the right to object, and it has been determined that we have no overriding legitimate grounds to refuse that request; when personal data is being processed for direct marketing purposes and the individual objects to that processing; or when legislation requires that the personal data be destroyed.

Right to portability. Individuals have the right to obtain some of their personal data from an organisation in a way that is accessible and machine-readable, for example as a CSV file. Associated with this, individuals also have the right to ask an organisation to transfer their data to another organisation. However, the right to portability only applies to personal data which a person has directly given to Nolim Studios LLC in electronic form, and onward transfer will only be available where this is technically feasible.

Right to rectification. If personal data is inaccurate, out of date, or incomplete, individuals have the right to correct, update, or complete that data. Rectification may involve filling the gaps, that is, having incomplete personal data completed, although this will depend on the purposes for the processing. This may involve adding a supplementary statement to the incomplete data to highlight any inaccuracy or claim thereof. This right only applies to an individual's own data; a person cannot seek the rectification of another person's information.

Notification of data breaches. Upon discovery of a data breach, we will investigate the incident and report it to the UK's data protection regulator and to you, if we deem it appropriate to do so.

Complaints. You have the right, at any time, to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, at www.ico.org.uk. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance using the details below. Please provide us with as much information as you can about the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Enquiries, reports and escalation

To enquire about Nolim Studios LLC's privacy policy, or to report violations of user privacy, you may contact us using the details in the Contact us section of this privacy policy. We are not required to appoint a Data Protection Officer and we have not appointed one; privacy enquiries are handled by the Nolim Studios resolution team. If we fail to resolve your concern to your satisfaction, you may also contact the Information Commissioner's Office, the UK data protection regulator, at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, telephone 0303 123 1113 at local rate, website www.ico.org.uk.

Additional disclosures for Personal Information Protection and Electronic Documents Act (PIPEDA) compliance (Canada)

This section applies to you if you are in Canada and PIPEDA covers our handling of your personal information. As stated in the Who we are section above, we are not established in Canada and we do not store customer data there.

Additional scope of personal information

Under PIPEDA, we broaden our definition of personal information to include any information about an individual, such as financial information, information about your appearance, your views and opinions such as those expressed online or through a survey, opinions held about you by others, and any personal correspondence you may have with us. While this information may not directly identify you, be aware that it may be combined with other information to do so.

As PIPEDA refers to personal information using the term Personally Identifying Information (PII), any references to personal information and PII in this privacy policy, and in official communications from Nolim Studios LLC, are intended as equivalent to one another in every way, shape, and form.

Valid consent

Where you give us consent to collect and use your personal information for a specific purpose, you may withdraw your consent at any time using the facilities we provide; however, this will not affect any use of your information that has already taken place. When you contact us, we assume your consent based on your positive action of contact; therefore, you consent to your name and email address being used so we can respond to your enquiry.

Under PIPEDA, consent is only valid if it is reasonable to expect that an individual to whom the organization's activities are directed would understand the nature, purpose, and consequences of the collection, use, or disclosure of the personal information to which they are consenting.

International transfers of information

If you are in Canada, your personal information is not stored in Canada. It is collected, used, retained and processed in the United States and the Dominican Republic, and by agents or service providers that may be located in the United States or the European Economic Area, as part of providing services to you.

While we use all reasonable efforts to ensure that personal information receives a comparable level of security in any other jurisdiction to the one it would receive in Canada, please be aware that privacy protections under the laws of those countries may not be of the same adequacy, and that your personal information may be accessible to the courts, law enforcement and national security authorities of those countries.

Customer data rights

Although PIPEDA does not contain an extensive set of consumer rights, it does grant consumers the right to:

• access the personal information organizations hold about them
• correct any inaccurate or outdated personal information the organization holds about them, or, if this is not possible, delete the inaccurate personal information
• withdraw consent for any activities for which they have consented, for example direct marketing or cookies

Right to withdraw consent

Subject to some restrictions, you can, at any time, refuse to consent, or refuse to continue to consent, to the collection, use or disclosure of your personal information by notifying us using the email address in the Contact us section. Withdrawal of consent may impact our ability to provide or continue to provide services.

Customers cannot refuse collection, use and disclosure of their personal information if such information is required to be collected, used or disclosed as required by any law, to fulfil the terms of any contractual agreement, or as required by any regulators including self-regulatory organizations. While you may request that we delete your contact details at any time, we cannot recall any email we have already sent.

Right of access under PIPEDA

PIPEDA gives you a general right to access the PII held by businesses subject to this law. You need to make your access request in writing. We do not charge a fee for responding to an access request. If we ever decide to charge one, we will tell you the amount in advance and give you the opportunity to withdraw or modify your request, and you may complain if you consider the fee unjust. We retain the right to decide the format in which we disclose the copies of your PII to you.

We will take all necessary measures to fulfil your request within 30 days from receipt. Otherwise, we must inform you of our inability to do so before the 30-day timeframe if meeting the time limit would unreasonably interfere with our business activities, or if the time required to undertake consultations necessary to respond to the request would make it impractical to meet the time limit. We can also extend the time limit for the length of time required to convert the personal information into an alternative format. In these circumstances, we will advise you of the delay within the first 30 days and explain the reason for it.

Right of rectification under PIPEDA

You may request a correction to any factual errors or omissions within your PII. We would ask you to provide some evidence to back up your claim. Under PIPEDA, an organization must amend the information, as required, if you successfully demonstrate that it is incomplete or inaccurate.

You may contact us at any time, using the information provided in the Contact us section of this privacy policy, if you believe your PII on our systems is incorrect or incomplete. If we cannot agree on changing the information, you have the right to have your concerns recorded with the Office of the Privacy Commissioner of Canada.

Compliance with PIPEDA's ten principles of privacy

This privacy policy complies with PIPEDA's requirements and ten principles of privacy, which are as follows.

Accountability. Nolim Studios LLC is responsible for the PII under its control and will designate one or more persons to ensure organizational accountability for compliance with the ten principles of privacy under PIPEDA, whose details are included below. All personnel are accountable for the protection of customers' personal information.

Identifying purposes. Nolim Studios LLC identifies the purposes for which personal information is collected at or before the time the information is collected.

Consent. Consent is required for Nolim Studios LLC's collection, use, or disclosure of personal information, except where required or permitted by PIPEDA or other law. In addition, when customers access a product or service offered by us, consent is deemed to be granted. Express consent may be obtained verbally, in writing, or through electronic means. Alternatively, consent may be implied through the actions of customers or continued use of a product or service following Nolim Studios LLC's notification of changes.

Limiting collection. Personal information collected will be limited to that which is necessary for the purposes identified by Nolim Studios LLC.

Limiting use, disclosure, and retention. We will not use or disclose personal information for purposes other than those for which the information was collected, except with your consent or as required by law. We will retain personal information only for as long as is necessary to fulfil the purposes for collecting such information and to comply with any legal requirements.

Accuracy. Personal information will be maintained by Nolim Studios LLC in an accurate, complete, and up-to-date format as is necessary for the purposes for which the personal information was collected.

Safeguards. We will protect personal information with security safeguards appropriate to the sensitivity of such information.

Openness. We will make our policies and practices relating to the collection and management of personal information readily available upon request, including our brochures or other information that explain our policies, standards, or codes.

Customer access. We will inform customers of the existence, use, and disclosure of their personal information and will provide access to their personal information, subject to any legal restrictions. We may require written requests for access to personal information, and in most cases will respond within 30 days of receipt of such requests. Customers may verify the accuracy and completeness of their personal information, and may request that their personal information be corrected or updated, if appropriate.

Challenging compliance. Customers are welcome to direct any questions or inquiries concerning our compliance with this privacy policy and PIPEDA requirements using the contact information provided in the Contact us section of this privacy policy.

Cookie compliance

Our email interactions with our customers comply with Canadian anti-spam legislation. We do not send unsolicited email to persons with whom we have no relationship. We will not sell personal information, such as email addresses, to unrelated third parties. On occasion, your personal information may be provided to our third-party partners to administer the products and services you request from us.

When you leave our website by linking to another website, you are subject to the privacy and security policies of the new website. We encourage you to read the privacy policies of all websites you visit, especially if you share any personal information with them.

Enquiries, reports and escalations

To enquire about Nolim Studios LLC's privacy policy, or to report violations of user privacy, you may contact us using the details in the Contact us section of this privacy policy. If we fail to resolve your concern to your satisfaction, you may also contact the Office of the Privacy Commissioner of Canada at 30 Victoria Street, Gatineau, QC K1A 1H3, toll free 1.800.282.1376, website www.priv.gc.ca.

Contact us

For any questions or concerns regarding your privacy, you may contact the Nolim Studios resolution team at ymartinez@nolimstudios.com.